Effective Date: February 14, 2025

At Pointleresos, we strive to provide high-quality consulting services and ensure client satisfaction. This Returns and Refunds Policy explains the conditions under which refunds may be requested and processed.

1. Eligibility for Refunds

Refunds are considered under the following conditions:

• ✔️ If a cancellation request is made before the consulting service has been delivered.
• ✔️ If the service provided differs significantly from what was agreed upon in the contract.
• ✔️ If technical errors or failures on our part prevent the completion of the service.

Refunds will not be provided in the following cases:

• ❌ If the consulting service has already been delivered in full.
• ❌ If the client is dissatisfied due to reasons outside of Pointleresos’ control (e.g., business decisions, external market changes).
• ❌ If the refund request is made more than 30 days after the service was provided.

2. Requesting a Refund

To request a refund, please follow these steps:

• 1️⃣ Submit a written request via email to [email protected].
• 2️⃣ Include your full name, contact information, invoice number, and a reason for the refund request.
• 3️⃣ Our team will review your request and respond within 7 business days.

If approved, the refund will be processed within 10-14 business days using the original payment method.

3. Cancellations

Clients may cancel a service under the following conditions:

• ✔️ Before the scheduled consultation or service begins, clients may cancel and request a full refund.
• ✔️ If the service is partially completed, a prorated refund may be issued, depending on the work already done.
• ✔️ Cancellations due to force majeure (e.g., serious illness, unforeseen circumstances) may be eligible for rescheduling or partial refunds.

4. Refund Processing

• 🔹 Refunds will be issued via the original payment method (credit/debit card, bank transfer, or online payment).
• 🔹 If the payment was made via third-party platforms, processing times may vary.
• 🔹 Clients will be notified once the refund has been processed successfully.

5. Contact Information

If you have any questions regarding our Returns and Refunds Policy, please contact us:

• 📍 Address: 21 Landros Mare St, Polokwane, South Africa, 0699
• 📧 Email: [email protected]
• 📞 Phone: +27 15 678 4321

By using Pointleresos' services, you acknowledge and agree to this Returns and Refunds Policy.